45 day returns at samNsue.com, we offer 45 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 45 days for an exchange or refund (customers are responsible for return shipping). Please allow up to two weeks for your refund to be processed. There will be a 5% non refundable transaction fee on all returns. If you are returning a made to order item, please see "Made to Order" policy below.
Cancellations: for engagement rings (made to order), see paragraph below regarding "engagement rings". For all other orders, you may cancel your order with only a 5% non refundable transaction fee.
We take pride that our jewelry is produced with exceptional standards and care. Please note: Your purchase comes with a jewelry box. If the box is not returned in its original condition with your order, there will be a $50 fee deducted from your refund. All shipping costs to be sent back is at your own expense. samNsue is not responsible for any return shipping costs, lost or damaged packages, always ship insured.
Exchange Policy: Exchanges can only be made within 45 days of delivery. Only one exchange allowed per purchase. NO RETURNS OR EXCHANGES AFTER ONE TIME EXCHANGE.
Complimentary sizing for our standard ring styles within 30 days of shipment receipt to our US, Canadian, UK, and Australian customers, when within 1 full size, with free shipping back to you. If you need more than 1 full size up, fees will apply.
Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. Sizing your ring will void your return privilege.
Made To Order policy
(made to order only) 30% RESTOCKING FEE: there is a 30% restocking fee on all made to order (does not apply to "Off the shelf" items AKA stock items. This 30% restocking fee applies once your order enters production which usually happens within 5 days of your order being received. You can cancel your order at anytime and the 30% restocking applies if you cancel your order after production has started. If you cancel your order before production has started, there is only a 5% non refundable transaction fee.
About Returns: Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 45 day return/exchange period begins on the date that your order was first available to ship.
Non-Refundable Items
Engraved jewelry items other than rings may not be returned. Engraved rings may be returned for credit, however engraving fees are non-refundable.
Eternity bands are not refundable - one exchange allowed if size doesn't fit with a fee.
Special orders, customized orders, "LIQUIDATION", "FINAL SALE" items are final sale and are not eligible for return. Returns without a Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed. Ring sizes mentioned as "Others" are not returnable/refundable. Items that have previously been exchanged, sized or repaired by samNsue, and any items modified in anyway are nonrefundable/returnable.
Layaways
Orders purchase with our layaway plan is subject to a 30% non refundable deposit within the terms and conditions on the paypal invoice. To start a layaway click here.
How to Prepare a Return or Exchange
To return any item to samNsue, follow the below process:
- For all returns email us and you will be given a Return Merchandise Authorization (RMA). For all returns, write the code on the bottom of your original invoice and on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$180 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write "Jewelry" anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Allow samNsue up to 14 days to process any return/refund.
samNsue INC reserves the right to update the above Return/Refund/Exchange Policy at any time without notice.
