Returns & Warranty

Returns & Warranty

30-Day money back guarantee (starting from the day of delivery). "Made to Order" purchases qualify for our 30-day money back guarantee.
Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to  return it for any reason, we'll be happy to offer an exchange or full refund.

 

WARNING: Payment made with AMERICAN EXPRESS cards will be assessed a 3.5% fee to process a refund or to cancel an order (added 12/18/2014)

 

RETURN POLICY
Your complete satisfaction with our jewelry is guaranteed or items may be returned or exchanged within 30 days from when the package was received by you, with a RMA, Return Merchandise Authorization. You will only pay for return shipping and insurance cost. To receive an RMA, use the return link at the footer of the site, and before you do, please note the following:
To be eligible for return, items must be in their original purchase condition, unworn, undamaged with original packaging and documentation, and shipped within 30 days.
For exchanging for a different item, we recommend returning for a refund and placing a new order. Refund is processed 48 hours after we receive your return.

 


NON-REFUNDABLE ITEMS:

  • Lady's ring size under 4 (US) and larger than 10 (US)
  • Men's ring size under 7 (US) and larger than 13 (US)
  • Engraved jewelry, including rings
  • Engraved fees, sizing fees and shipping fees are not refundable
  • Special orders are not refundable, if not sure please contact us first.
  • Layaway orders (see 'terms and conditions" for more details)

ONE TIME COMPLIMENTARY SIZING* (within 30 days of delivery date)



We offer a one time complimentary sizing or exchange your ring to the correct size (if sizing is not an option). Complimentary sizing or exchange is for finger size between 4 and 7 3/4, there will be a fee for sizes 8 to 10. We sill size a ring at no charge if a mistake was made in our part. Note: you will be responsible for the return shipping cost (that includes shipping back the ring to us and a flat rate of $30 for us to ship it back to you). Having a third party size or do any work on your purchase with samNsue, will void your warranty.

 

WARRANTY


 

Quality is one of the founding principles of our company. As such, we guarantee that all of our products will be free from any manufacturing defects of craftsmanship or materials at the time of delivery. To stay true to our standards of customer satisfaction, we offer ONE year warranty to protect against manufacturer defects in craftsmanship. The warranty does NOT include normal wear and tear or damages due to negligence, trauma, lack of regular maintenance, loss or theft. Note: you will be responsible for the return shipping cost (that includes shipping back the ring to us and a flat rate of $30 for us to ship it back to you).

 

RETURN (for refund or exchange) INSTRUCTIONS


 

Follow these instructions for returns or repairs:
1. Obtain RMA number (you will be required to log in to your account at samnsue.com), go to your account history and view the order history for the return, click on the back arrow.
2. Repackage the item in its original box and documentation ($5 per box will be deducted from your refund if you are returning for a refund without its original box)
3. Make sure to clearly print the RMA number on the outside of the box
4. Always ship insured

 

RETURN (for repair/maintenance) INSTRUCTIONS


 

Follow these instructions for returns or repairs:
1. Obtain RMA number (you will be required to log in to your account at samnsue.com), go to your account history and view the order history for the return, click on the red back arrow.
2. Add a comment (in the comment area) with instructions and return shipping address. Once you click submit, you will receive an email with a RMA number.
3. Make sure to clearly print the RMA number on the outside of the box
4. Always ship insured

 

(We are back in California as of August 17th, 2015)

 

Ship packages to:

Sam and Sue

29911 Niguel Road Unit 6004

Laguna Niguel, CA 92607

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